Return policy

This Return Policy only applies to products that are listed on bitprocrypto.com (the “Site”).

Overall Return Guidelines

These are Bitpro’s Overall Return Guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply.

  • All product returns require a Return Merchandise Authorization (RMA) number.
  • You can request an RMA number by clicking here.
  • Most products that are new and unopened can be returned to Bitpro within 30 days.
  • Products that are received by Bitpro in any of the following conditions are not eligible for return and may be rejected:
    • Any product not purchased from Bitpro.
    • Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
    • Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
    • Any product that exhibits physical damage. If you received your product damaged, please read our report a shipping problem article for guidelines and instructions on how to resolve this issue. This is would not be considered a return.
    • Any product for which you have submitted a mail-in rebate.
    • Any product which appears tampered, customized or altered in any way.
    • Any new product that is returned with markings or writing made by the customer on the original box.

Restocking Fees and Return Shipping Labels

Returns are subject to restocking fees and return shipping fees. For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period. Bitpro does NOT charge for restocking fees for returns of defective products or unopened items that are returned in the original condition as shipped, if you received the wrong product, if the product did not match what was shown on the Site or we made some other shipping error, provided the item is returned within its return policy period. In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by Bitpro will instead be deducted from the refund amount along with any necessary restocking fee that may apply.

Return Policies

Standard Return Policy

  • Request a return for refund within: 30 days
  • Request a return for replacement within: 30 days

This is our Standard Return Policy. For items covered by this policy (those products for which Bitpro states “This item is covered by Bitpro’s Standard Return Policy”), you must request a return within 30 days from the invoice date for this policy to apply.

Replacement Only Return Policy

  • Request a return for replacement within: 30 days

This is our Replacement Only Return Policy. For items covered by this policy (those products for which Bitpro states “This item is covered by Bitpro’s Replacement Only Return Policy”), you must request a return for replacement within 30 days from the invoice date for this policy to apply. Products covered by this policy may only be returned for a replacement of the same item. If the original item is no longer available, a refund in the amount of the price originally paid will be issued. Products subject to this policy cannot be returned for a refund.

Manufacturer Only Return Policy

This is our Manufacturer Only Return Policy. Items covered by this policy (those products for which Bitpro states “This item is covered by Bitpro’s Manufacturer Only Return Policy”) cannot be returned to Bitpro. These items are covered by a manufacturer’s warranty. For information about the manufacturer’s warranty, please refer to the terms and conditions for the manufacturer’s warranty or contact the manufacturer.

More Information

Product-Specific Return Information

Combos and Kits

Combos and Kits include two or more items that must be purchased together in order to receive a discount. Items sold as part of a Combo or Kit may be returned individually for replacement within the applicable Bitpro Return Policy Period for that individual item.

If an individual Combo or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your Combo/Kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund by itself; you will need to return all items in the Combo/Kit or return it with other items of value in order to receive a refund. For example, if your Combo/Kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your refund amount.

Special Order Products

Special order products are not eligible for return.

Quantity Purchases

While Bitpro is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact our customer service department with any questions you may have.

Additional Return Information

Refunds

Refunds will be credited back to your original payment method. If the original payment method is no longer available, Bitpro will mail you a check to the billing address listed on your account.

For returns for refunds for items purchased as gifts, Bitpro will issue you a refund in the form of store credit.

For returns for refunds for items purchased with Bitcoin or another cryptocurrency, Bitpro will issue you a refund for the dollar value of the item as store credit.

Replacements

For products that are eligible for return for replacement, the product may only be returned for a replacement of the same item. We do not allow exchanges or returns for replacements for different items. If you would like to receive a different item, you would need to return the original item for a refund, in accordance with the Return Policy and then purchase the item you would like to receive instead of the original item.

If Bitpro no longer carries an item that is sent in for replacement, or if that item is out of stock, we will issue you a refund.

Product Return Procedures

To return a product to Bitpro, you must obtain an RMA number within the applicable return period for the product (described above). Bitpro will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which time returned products must be received by Bitpro. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label as well as the RMA invoice on the box(s) containing the returned product.

Customer is solely responsible for shipping any returned product to Bitpro. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Bitpro’s Return Procedure will be breached and Bitpro may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). Bitpro will not refund the original shipping charges to the Customer. In addition, Bitpro may assess a 15% restocking fee against the Customer’s account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy. Bitpro reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the 15% restocking fee will be applied after this adjustment.

Packaging Returns

The return must be properly packaged to protect against damage in transit. Please note that any damage caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you.

Return Processing

Please allow 3-5 business days for your return to process after being received. For returns for laptops, notebooks, desktops, or tablet PCs, please allow 7-10 business days for your return to process after being received. Due to item availability, some repair/replacement returns may be delayed or changed to refund.

Additional Terms

Title

Bitpro does not take title to returned items until the item arrives at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, Bitpro does not take title to the refunded item.

Original Shipping Charges

Your original shipping fees are non-refundable. Your original shipping charges are paid for the services provided by and to the original carrier, and will not be refunded to if your item is returned.

Cross-Shipping

We do not cross-ship. Returns must be received, inspected and approved before we ship a replacement.

Refusing Delivery

Refused shipments are treated like regular returns and may be charged a non-refundable 15% restocking fee.

Disclaimer

Nothing in this Return Policy limits your rights and remedies under any law.

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